Support
Mela is invite-only, and most things happen inside a community. This page covers how to reach us, how to report something, and how to manage your account.
Contact us
Email us and we'll reply, normally within 2 business days:
- support@mela.social: account help, and questions, complaints or claims about the app.
- safety@mela.social: safety, illegal content, child safety, intimate images shared without consent, and appeals to Mela.
- privacy@mela.social: privacy and data requests.
- legal@mela.social: legal notices, disputes, arbitration opt-outs, and copyright or trademark complaints.
Write from the email address you use for Mela, and include the community name and a link or screenshot of what you're writing about. If you're not a Mela member, email safety@mela.social about illegal content, or content about you, with whatever you can tell us.
Report abuse
In the app, open the ⋯ menu on any post, message, reply or member profile and choose Report. You can also flag a post for the community's moderators to review. Reports and flags are private: the person isn't told who reported them. You can see what happened to yours in your settings.
Reports about a community's own rules go to that community's moderators. Reports about Mela's platform rules, and anything involving illegal content or child safety, come to Mela's safety team.
Mela is invite-only and posts aren't public, so reporting happens inside the community. If you're not a member and believe content here is illegal or is about you, email safety@mela.social and tell us what you can. We can look into it without a link.
Appeals
You have 14 days to appeal a decision about your post or your account, and a person reviews it. If your post was held under a community's own rules, ask that community's moderators in the app. Email safety@mela.social for anything else: a hold under Mela's platform rules, an unclear reason, an unanswered appeal, or a decision you believe broke Mela's rules or the law.
Your account
Signing in
Mela doesn't use passwords. Each time you sign in we email a one-time code to your account's address, or you sign in with Apple or Google. If you've lost access to that mailbox, email support@mela.social.
Leaving a community
Ask one of the community's admins to remove you, or email support@mela.social. What you posted stays unless you delete it first, or ask us to at privacy@mela.social.
Your data
To get a copy of your data, correct something, or ask us to delete something, email privacy@mela.social from your account's address. We respond within 30 days; for complex requests we may extend that where the law allows. The Privacy Policy explains what we collect and your rights in full.
Deleting your account
You can delete your account from the app or the web at any time, and you don't need the app to do it. See Delete your Mela account for the steps and what happens to your data.
More
The Privacy Policy explains what we collect, how long we keep it and your rights. The Terms of Service set the rules for using Mela, including the platform rules every community has to follow.